Frequently Asked QuestionsLearn more about our tools and how they can help your church. GET SUPPORT
WILL THIS REPLACE MY PROJECT MANAGEMENT SYSTEM?
Maybe, but probably not. If you’re using a PM tool such as Monday, Basecamp, Liquid Planner, or Teamwork then you’ll likely still use that system to manage your projects. Church Requests will work alongside your PM tool to help you better manage and track your incoming requests.
You can even assign tasks or to-do’s from within a request and track their progress. Most churches don’t need robust project management systems, and may find Church Requests fulfills everything they need.
CAN YOU ADD THIS OR THAT?
Church Requests is continually being developed and we’re adding new features all the time. Help us decide what to add and build next, by posting in our Facebook users group.
CAN I TRY IT OUT FIRST?
Sure. Register a new account under the UNLIMITED Plan and use coupon code FREETRIAL on the billing page. You’ll receive your 30 days free.
After 30 days you can still cancel anytime or downgrade your plan with the click of a button, there’s no contracts.
CAN I UPGRADE MY PLAN?
If you’re on the Starter or Pro plan, you can upgrade to an Unlimited plan at any time. Go to Settings > Billing Information to find the options available on your account.
When you upgrade you will need to re-enter credit card details to do so.
Only the Church Admin user has the ability to change the billing and subscription info on an account.
CAN I DOWNGRADE OR CANCEL MY PLAN?
You can cancel your subscription at any time. Go to Settings > Billing Information to find the options available on your account.
If you cancel your plan you’ll continue to have access at your current level until the current billing period closes. You can also resume your subscription at any time.
Only the Church Admin user has access to billing and subscription information.
HOW MANY USERS WILL I NEED?
You will need to create user accounts for every person who may submit requests within your church. Think of your ministry leads, admins, pastors, and anyone else who makes requests. Each account needs at least one Account Manager user to manage and update the requests. Most churches create accounts for everyone on staff.
A Starter account includes 5 users, a Pro account includes up to 10, and the Unlimited account has no user limit.
WHAT IS YOUR CANCELLATION/REFUND POLICY?
You may cancel your subscription at any time by logging into your account settings. Cancellations made within 30 days of first creating your account may qualify for a refund. Any cancellations made after 30 days of service will not qualify for a refund.
Please contact us at email@example.com with any questions.